FAQ
vajee FAQ — Bonus, Withdrawal and Gaming Guide
The most common questions that come up when using vajee — how the welcome bonus works, how long it takes to withdraw to bKash or Nagad, where to find live casino games, what to do if you have a problem playing on mobile, or what the responsible gambling rules are — are all answered in detail on this page. Whether you are a new player or a returning one, you will find your answers here.
Question Categories
Welcome Bonus
Answers to the most frequently asked questions about the first deposit bonus on a new account
After opening a new account on vajee, a 150% bonus up to ৳10,000 is automatically applied to your first deposit. For example, depositing ৳1,000 gives you a balance of ৳2,500 (original deposit ৳1,000 + bonus ৳1,500). This applies only once per player — on the first deposit only. Log in to vajee to activate the bonus.
No. vajee allows only one account per player and the welcome bonus is given only once. Creating multiple accounts using the same name, mobile number or payment method risks having all accounts closed and the bonus cancelled. Keep one account honestly and enjoy the other regular bonuses available.
vajee's welcome bonus has a limited validity period. If the wagering requirement is not met within the specified time after the bonus is credited, the bonus may be cancelled. The wagering requirement is 20 times the bonus amount — meaning if you receive a ৳1,500 bonus, you must place a total of ৳30,000 in bets before withdrawing any bonus winnings. Contact vajee support to confirm the exact expiry period.
Taking a bonus on vajee is not mandatory. If there is an opt-out option at the time of deposit, select it. If you have already accepted a bonus and want to cancel it, contact live chat directly. Keep in mind that cancelling a bonus may also remove any winnings earned with it — explain the situation to the support team before cancelling.
A wagering requirement means the total amount you must bet using bonus funds before you can withdraw. vajee's welcome bonus has a wagering requirement of 20 times the bonus. Example: depositing ৳13,400 gives you a ৳10,000 bonus, making your total balance ৳23,400; before withdrawing you must place a total of ৳10,000 × 20 = ৳2,00,000 in bets. You can meet this requirement by playing slots and other casino games.
Withdrawals
Details on withdrawal rules, processing times and minimum amounts for bKash, Nagad and Rocket
vajee typically takes 30 minutes to 3 hours to process a withdrawal request. If your account is verified and you have provided the correct wallet number, the funds will reach your bKash, Nagad or Rocket within that time. During peak hours or for larger amounts it may take slightly longer — you can check for updates via live chat.
The minimum withdrawal amount at vajee is ৳1,000. Amounts below this cannot be withdrawn. However, the minimum deposit amount is ৳200. So a withdrawal request can only be made once your balance exceeds ৳1,000. Please confirm the exact amount before submitting your request to help speed up the process.
"Pending" means vajee has received your withdrawal request and it is being processed. This is normal — the status will usually change and the funds will arrive within 30 minutes to 3 hours. If it remains pending for more than 3 hours, contact live chat or email immediately and have your request number ready.
Yes. Under vajee's security policy, withdrawals can only be sent to a bKash, Nagad or Rocket wallet registered in the player's own name. Sending to someone else's wallet is not permitted. This is to prevent money laundering and to keep your account secure. Make sure your identity is confirmed during account verification.
To withdraw winnings earned from a bonus, you must first complete the wagering requirement. For vajee's welcome bonus this is 20 times the bonus in bets. Once the requirement is met, the winnings move to your main balance and can be withdrawn normally. You can track your wagering progress in the bonus section of your account.
Casino & Table Games
The most frequently asked questions from players about roulette, Teen Patti, baccarat, and live dealer games
In roulette, a ball is dropped onto a spinning wheel and you bet in advance on which numbered slot the ball will land in. You can bet on a specific number, the colour of the number (red or black), or odd or even numbers. Both European and live dealer roulette are available at vajee Casino. Betting on broader outcomes gives you a higher chance of winning, but the payout is relatively lower.
Each table in vajee's table games section has its own minimum and maximum bet limits, which are shown on screen before the game starts. Standard tables are suitable for smaller bets, while high-stakes tables are for experienced players. It is wise to choose a table that fits your budget.
Yes, Teen Patti and Andar Bahar are popular South Asian card games and both are available in vajee's live casino section. In Teen Patti, each player receives three cards and competes to have the best hand against other players. In Andar Bahar, you pick a card and bet on whether a card of the same value will appear on the "Andar" or "Bahar" side. The live versions by JILI and Ezugi are especially popular.
In Baccarat you bet on which of two sides — "Player" or "Banker" — will have a hand closer to 9 points. You can also bet on a "Tie". Statistically the "Banker" bet is slightly more favourable, though a small commission is deducted from winnings on that side. It is a fast-paced game with simple rules. vajee has Baccarat tables from Evolution and Pragmatic Play Live.
In live dealer games, a real person (the dealer) runs the game from a studio via live video stream. You can watch cards being dealt, the roulette wheel being spun, or dice being rolled in real time. vajee's live casino section offers live tables from Evolution, Pragmatic Play Live, and Ezugi — giving you a casino experience from home.
Device & Technical Issues
A guide on what to do when you face problems with mobile, browser, app, or connection
vajee works on Android and iOS smartphones, tablets, and desktop or laptop computers. The site should load correctly on any modern browser including Chrome, Firefox, Safari and Edge. Older operating systems or outdated browsers may cause some games not to run properly — updating your browser should resolve the issue.
Most players play vajee directly in their mobile browser without an app and the experience is good. The site is mobile-responsive, so the layout adjusts to your screen size. For the best experience keep your internet connection stable and use Chrome or Safari. Live dealer games require somewhat more bandwidth.
If the connection drops, the game continues on the server. When you reconnect you can resume from where you left off. If the connection is cut during a slot spin, the result of that round is saved on the server and can be seen when you return. If any bet is left uncertain, contact vajee live chat with the game name and time for assistance.
First, clear your browser's cache and cookies: in Chrome go to Settings → Privacy → Clear browsing data → Cached images and files. Then refresh the page. If the problem persists, turn off any VPN, disable browser extensions, or try incognito mode. Using Wi-Fi instead of mobile data generally gives a better experience for live games.
vajee has both an Android (APK) and an iOS app, available through official channels. For the latest information on the app, ask via vajee live chat support. Do not download the app from any third-party site — there is a security risk.
Responsible Gaming
Age limits, self-exclusion, how to recognise problem gambling, and where to get help
All casino and betting activities at vajee are available only to people aged 21 or above. You must agree to this condition when creating an account. Proof of age may be requested during verification. Minors are not permitted to create an account or play — this is a core part of our responsible gaming policy. See the responsible gaming page for more details.
If you feel gambling is getting out of control, contact vajee support immediately — we can inform you about responsible gambling options. Also let a trusted family member know. For professional help, contact your local mental health service or counselling centre.
vajee offers a cooling-off (temporary break) option and self-exclusion. With cooling-off, access to your account is restricted for a set period. With permanent self-exclusion, the account is closed for an extended or indefinite period. In either case, inform support via live chat or email and they will help complete the process. Once self-excluded, you cannot resume playing before the cooling-off period ends.
Some common signs: spending more money than budgeted; playing more to try to recover losses; lying to family or friends about gambling; feeling restless or irritable when unable to play; daily responsibilities or relationships being affected. If these signs appear, stop playing and seek help — this is not weakness, it is awareness.
As part of responsible gambling, vajee offers the option to set deposit limits. You can set daily, weekly or monthly deposit limits to avoid spending beyond your budget. To set a limit, use your account settings or contact support directly. Lowering a limit takes effect immediately; increasing a limit requires a waiting period.
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Log in to vajeeStill have questions? Talk to support
If you couldn't find the answer on this FAQ page, vajee's support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.
Live Chat
Click the live chat icon on any page of the site — you will usually be connected within a few minutes. This is the fastest way to get help.
Email Support
For complex matters or if you need to send documents, contact us by email: [email protected] — you will usually receive a reply within a few hours.