vajee Privacy Policy

1 Introduction and Scope

vajee (the operating entity, referred to in this document as "we", "our", or "the platform") treats the privacy of users' personal information as a top priority. This privacy policy describes what information we collect when you use vajee's website, mobile application, and related services, how we use it, and how we keep it secure.

This policy applies to the vajeevip.cam domain and its associated services. By using vajee's services, you are considered to have accepted the terms of this policy. This policy is an integral part of the Terms and Conditions and should be read alongside them.

In this policy, "user" refers to any person, registered or unregistered, who has visited or used the platform.

2 Types of Information Collected

vajee may collect information falling under the following categories. The reason each category is needed is explained below.

2.1 Identity Information

• Full name and date of birth
• National ID (NID) or passport copy (for identity verification)
• Current address and contact details
• Email address and mobile number

2.2 Account and Financial Information

• Username and encrypted password
• Deposit and withdrawal history
• Mobile banking numbers (bKash, Nagad, Rocket)
• Transaction records and timestamps

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Pages visited and session duration
• Referral source and click patterns
• Gaming activity and betting history

2.4 Communication Information

• Conversations with the support team via live chat and email
• Feedback and complaint details

3 How Information Is Collected

vajee collects information in various ways. The highest level of security is maintained in each method.

Information may also be collected in a limited way from third-party sources such as identity verification services or fraud detection agencies, but only for the purpose of ensuring security.

4 Purposes of Using Information

vajee uses collected information only for lawful and necessary purposes. The specific purposes are listed below:

4.1 Account Management

Identity information is used for registration, login verification, password recovery, and maintaining account security. vajee's login process uses secure encryption, so your password is never stored in plain text.

4.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals, and to ensure secure payments — particularly through bKash, Nagad, and Rocket. Every transaction record is stored so that any discrepancy can be identified quickly.

4.3 Providing Customer Support

The support team may access your account and communication history to resolve your questions and issues promptly. This ensures a consistent standard of support in Bangla and English, 24/7.

4.4 Security and Fraud Prevention

Technical information is analysed to detect account hacking, money laundering, and other improper activities. This is essential to protect all vajee users.

4.5 Service Improvement

Usage patterns are analysed to improve the platform's speed, design, and game layout. Personal identity is not revealed in this process — only aggregate statistics are used.

4.6 Promotional Communications

With your consent, vajee may send information about special offers, bonus updates, or new features by email or mobile. You can opt out of these communications at any time.

5 Sharing Information with Third Parties

vajee shares information with third parties only in limited and specific circumstances. In each case, protecting the user is the primary consideration.

5.1 Service Providers

Necessary information may be shared with service providers such as those handling payment processing, identity verification, cloud storage, or cybersecurity. These organisations work on behalf of vajee and are not permitted to use the information for their own purposes.

5.2 Legal Obligations

Under Bangladesh law or court orders, information may need to be provided to relevant authorities in specific circumstances. In such cases, vajee provides only the minimum information necessary.

5.3 Business Transfers

If there is a change in vajee's ownership or management, collected information may be transferred. In this situation, this privacy policy will remain in effect and users will be notified in advance.

5.4 With User Consent

Outside the cases above, your explicit consent will be obtained before sharing information with any other third party.

6 Cookies and Tracking Technologies

vajee's website uses cookies and similar tracking technologies. These technologies help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: The site cannot function without these — they maintain login sessions and ensure security.
• Functionality Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Collect statistics to understand how the site is used — no personally identifiable information is stored.
• Marketing Cookies: Used to show relevant advertisements — you can turn these off at any time.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may prevent some vajee services from working properly.

7 Data Retention Period

vajee does not store information longer than necessary. There is a specific reason for retaining each category of data.

After the set period has passed, data is securely deleted or anonymised so that no individual can be identified.

8 Data Security Measures

vajee follows the highest industry standards to protect your information. The main security measures are listed below:

8.1 Technical Security

• SSL Encryption: All data transmission is encrypted using the SSL/TLS protocol — you can confirm this by looking for the lock icon in your browser's address bar.
• Password Hashing: Passwords are never stored directly; advanced hashing algorithms are used.
• Firewall & IDS: Intrusion detection and prevention systems are active 24 hours a day.
• Regular Security Audits: Third-party expert teams regularly check for vulnerabilities.

8.2 Administrative Protection

• Only authorised staff can access personal data, and their access is limited based on need.
• All staff are trained on privacy and data protection.
• Specific plans are in place for a quick response in the event of a data breach.

9 Your Rights & Options

vajee believes you should have control over your data. Your rights are described below:

9.1 Right to Access Data

You can ask at any time what data vajee holds about you. We will provide the information within 30 working days of receiving your request.

9.2 Right to Correct Data

If any information in your account is incorrect, you can submit a correction request. If you request by email, we will correct it as soon as possible.

9.3 Right to Delete Data

When closing your account, you can request deletion of data that is not subject to legal obligations. However, financial transaction records are kept for a set period for legal reasons.

9.4 Right to Opt Out of Promotional Communications

If you do not want to receive marketing emails or notifications, use the "Unsubscribe" option at the bottom of the email or let the support team know. This will not stop necessary service-related communications.

9.5 Right to File a Complaint

If you have any privacy-related complaint, let us know through the contact details below. As part of responsible play, you will find more account control options on the Responsible Gaming Guidelines page.

10 Privacy of Minors

All services of vajee are exclusively for persons aged 21 or above. No one under 21 may register on vajee or take part in any gaming activity.

We do not knowingly collect personal data of any minor. If we learn that a child or teenager has registered on vajee, we will immediately close that account and delete the data.

A request to guardians — if you suspect that someone in your family who is a minor is using vajee, please notify our support team immediately.

11 Policy Changes & Notices

vajee may update this privacy policy from time to time. Reasons for changes may include the addition of new services, legal changes, or improvements to security practices.

11.1 Method of Notice

• For significant changes, advance notice will be sent to your registered email.
• The date of the policy change will be noted at the top of this page as "Last Updated".
• For minor changes, a notice may be displayed on the site.

11.2 Use After Changes

If you continue using vajee after an updated policy takes effect, you will be considered to have agreed to the new terms. So when you receive a notice of changes, it is recommended that you re-read this page.

To learn general information about vajee and an introduction to the platform, you can read the About Us page.

12 Contact

If you have any questions, concerns, or complaints about this privacy policy, contact the vajee support team. Our team provides assistance 24/7 in both Bengali and English.

For quick answers to general questions, check our FAQ section — it has answers to common questions about accounts, payments, and privacy.